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Troubleshooting

Hearing aids are sophisticated pieces of equipment. Here are a few tips to help you troubleshoot some common issues. Contact your hearing professional if the problem persists.

  1. Symptom: Hearing instrument is "dead"

    Possible Causes Solutions
    Depleted battery or 'dead' battery Replace the battery
    The receiver tube may be blocked Remove blockage and clean
    The instrument may be damaged or defective See your hearing professional

  2. Symptom: Hearing instrument isn't loud enough

    Possible Causes Solutions
    The receiver tube may be blocked Remove blockage and clean
    Your hearing has changed See your hearing professional

  3. Symptom: Performance is inconsistent

    Possible Causes Solutions
    The battery may be running low Replace the battery

  4. Symptom: The sound is distorted or unclear

    Possible Causes Solutions
    The battery may be running low Replace the battery
    The instrument may be damaged or defective See your hearing professional