Smartphone Compatibility

Smartphone Compatibility

The Thrive Hearing Control app lets you easily connect your Via® AI and Via® hearing aids to your Apple® and Android™ devices.

Apple® compatibility

Thrive Hearing Control app runs on iOS 13 or higher. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following devices have been tested for compatibility:

iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE
iPhone 5s
iPad Pro (12.9-inch 2nd generation; 12.9-inch 1st generation; 10.5-inch; 9.7-inch)
iPad Air 2
iPad Air
iPad (6th generation; 5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPod touch (6th generation)

Android compatibility

Thrive Hearing Control app runs on Android 6.0 or higher. The following phones have been tested for compatibility:

Samsung Galaxy® S10
Samsung Galaxy® S10+
Samsung Galaxy® S10e
Samsung Galaxy® S9
Samsung Galaxy® S9+
Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7 Edge
Samsung Galaxy® S7
Samsung Galaxy® S6 Edge
Samsung Galaxy® S6
Samsung Galaxy® Note 10
Samsung Galaxy® Note 9
Samsung Galaxy® Note 8
Google Pixel 4 - Streams directly using Bluetooth® technology
Google Pixel 4 XL - Streams directly using Bluetooth® technology
Google Pixel 3a - Streams directly using Bluetooth® technology
Google Pixel 3a XL - Streams directly using Bluetooth® technology
Google Pixel 3 - Streams directly using Bluetooth® technology
Google Pixel 3 XL - Streams directly using Bluetooth® technology
Google Pixel 2
Google Pixel 2 XL
HTC 10
HTC One M8
HTC U11 Life
LG LV-30
Motorola X4
Doro 8035

Thrive Hearing Control app streaming functionality with smartphones running the Android operating system requires the Starkey Hearing Technologies Remote Microphone +.

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

Android and Google Play are trademarks of Google Inc. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.