Frequently asked questions
- Where can I get smartphone compatible hearing aids with Thrive Hearing app technology?
To purchase smartphone compatible hearing aids with Thrive, schedule an appointment with your local hearing healthcare professional.
- How do smartphone compatible hearing aids connect with the Thrive Hearing app?
Together, our smartphone compatible hearing aids and Thrive Hearing app are designed to deliver the most personalized hearing experience ever by providing seamless connectivity with your favorite digital devices and wireless accessories.
- What voice commands and questions can I ask Thrive Assistant?
You can use voice commands and ask questions related to the Thrive Hearing app to control your hearing aids or set reminders. Here are some examples:
- Change my hearing aid memory to “restaurant”
- Unmute my hearing aid
- Increase volume
- Remind me to take medicine every day at 10pm
- What is the weather?
Voice activated hearing aid function commands and reminders are exclusive to Via Edge AI
Body and Brain Health Tracking
Sensors are integrated into your hearing aids so you can set daily wellness goals and easily track them via the Thrive app.*
Easily communicate with people who speak other languages via the easy-to-use translation tool in the Thrive app. (Requires an internet connection).*
Choose from among these 27 languages:
Arabic Greek Polish Chinese Hebrew Portuguese Czech Hindi Romanian Danish Hungarian Russian Dutch Indonesian Slovak English Italian Spanish Finnish Japanese Swedish French Korean Thai German Norwegian Bokmal Turkish
Request minor adjustments from your hearing care professional who can then make them remotely so you don’t need to make an office visit.
Make personalized, real-time adjustments to suit your preferences in different listening situations.
Answer your calls with the touch of a button and hearing an entire conversation streaming directly to your hearing aids. (Requires Remote Microphone + for Android phone users).
Using the remote control feature in the Thrive Hearing app, you can change volume and switch memories on your hearing aids right from your smartphone.
You can create multiple custom memories in the Thrive Hearing app by using any of the customize options. You can even geotag memories. A geotagged memory uses GPS and cellular towers to recognize where you are and automatically adjust your hearing aids.
Set your smartphone nearby, turn on the microphone feature and stream conversations directly to your hearing aids.
*Available only with Via AI hearing aids.
- What is Mask Mode and how does it work?
Mask Mode is a custom memory in the Thrive app that boosts certain frequencies to help make it easier to hear people who are wearing face masks. Watch the how-to-video to see how it works.
For additional information about the Thrive Hearing app:Apple FAQs Android FAQs
Thrive App Initial Setup Pair Hearing Aids with Your Device Mask Mode Un-pair Hearing Aids with your Device How to Route Your Audio Output Triple-Click Feature on Apple Devices Apple Notification Center Service Alerts Adjust Hearing Aid Audio When Streaming Adjusting Volume, Mute and Unmute How to Geotag a Custom Thrive Memory SoundSpace How to Use "Find My Hearing Aids" Tap Control Thrive Wellness Score IntelliVoice Thrive Assistant Fall Alert Hearing Care Anywhere Transcribe Language Translation Self Check Auto On/Off Reminders