Thrive Hearing Control App

You’re in control with the Thrive Hearing Control app

The Thrive Hearing Control app lets you easily change settings, adjust volume, create customized memories, and track activities to monitor your health while enjoying the convenience of Intelligent Assistant features.

Thrive App Setup

Account Setup

To set up a new account, the easiest route is to use your existing Apple or Google login. These are stored in your phone through your Apple (iPhone users) or Google (Android users) accounts, which are required to download apps through the App or Google Play store. Your phone should automatically fill in your login information. Alternatively, you may use an email address to create a login.

How to create a Thrive account using your Apple account

How to create a Thrive account using your Google account

How to create a Thrive account with an email address

Concierge Care

If you need further assistance, please feel free to reach out to our concierge Thrive account setup support team Monday-Friday 7:00 a.m. – 7:00 p.m. CT: 1-800-733-2596. They will walk you through the setup step by step and answer any questions. We look forward to providing you with an unsurpassed level of care and service! 

Hearing Performance

Edge Mode

Conducts an AI-based analysis of the environment and makes smart and immediate adjustments with just a tap – and helps to make it easier to hear people who are wearing face masks. Available on select technology levels.

Mask Mode

A new custom memory in our Thrive app, boosts certain frequencies to help you better hear people who are wearing face masks. Mask Mode available on select technology levels.

Speech Enhancement

AI-enabled IntelliVoice feature helps improve speech understanding for those with significant hearing loss.

Phone Calls

Answer calls with the touch of a button and hear the conversation streaming directly to your hearing aids via Bluetooth technology. (Requires Remote Microphone + for Android phone users)

Better Wireless Streaming

New technology provides consistent wireless performance through your smartphone or wireless accessories while streaming phone calls, TV, music and other media.

Personalized Memories

Create multiple custom memories in the Thrive Hearing app.  You can geotag memories so that your hearing aids will adjust automatically next time you visit that location.

Remote Control

Change volume and switch memories on your hearing aids right from your smartphone.

Auto On/Off

Easily and automatically save battery power when you’re not using your hearing aids. Set your hearing aids on a flat, stable surface and they will go into a low-power mode after 15 minutes. Full power resumes when you put them on again. Available on select technologies.

Healthable® Technology

Activity and Engagement Health Tracking

Compatible with both Android and Apple smartphones, the Thrive Hearing app lets you track Engagement and Activity health, giving you an overall Wellness Score. Available on select technologies.

Fall Detection and Alerts

With integrated sensors, Fall Alert can detect falls and send alert messages to selected contacts. Available on select technology levels.

Intelligent Assistant

Thrive® Assistant

You can conveniently troubleshoot hearing aid and accessory issues and ask a question like, “How do I customize my hearing aid settings?”


Consult with your hearing aid professional virtually to make remote adjustments via video chat Live Sessions.


Conversations are captured on your smartphone so you can read, save and send what’s being said. Available on select technologies and technology levels.

Language Translation

Communicate easily with people who speak other languages. Requires an internet connection and an Apple device. Available on select technologies and technology levels.

Find My Hearing Aids

Locate your lost hearing aids with ease using the Find My Hearing Aids feature. A signal detector sends a stronger signal the closer you are to your hearing aids.

Self Check

Allows you to perform a diagnostic test on your hearing aids.


Schedule reminders for appointments, taking medications, prescription refills or other personal tasks.

Find My Phone

Using your hearing aids and Thrive Assistant, you can now locate you lost or misplaced phone by having it ring. Available on select technology levels.

Smartphone Compatibility

The Thrive app lets you easily connect your Arc AI hearing aids to your Apple and Android devices.

Scan the QR code to find out if your device is compatible with the Thrive App.

Phones of the same model can vary from country to country and may impact compatibility in some countries.

Thrive app runs on all versions of iOS 14, 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

Two-Way Audio Apple iPhone Devices
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 15 Plus
iPhone 15
iPhone 14 Pro Max
iPhone 14 Pro
iPhone 14 Plus
iPhone 14
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone SE (3rd generation)
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone SE (2nd generation)

One-Way Audio Apple iPhone Devices
iPhone XS Max
iPhone XS
iPhone XR
iPhone X
iPhone 8 Plus
iPhone 8
iPhone 7 Plus
iPhone 7
iPhone 6s Plus
iPhone 6s

Two-Way Audio Apple iPad Devices
iPad Pro 12.9-inch (6th generation)
iPad Pro 12.9-inch (5th generation)
iPad Pro 12.9-inch (4th generation)
iPad Pro 11-inch (4th generation)
iPad Pro 11-inch (3rd generation)
iPad Pro 11-inch (2nd generation)
iPad (10th generation)
iPad Air (5th generation)
iPad Air (4th generation)
iPad mini (6th generation)

One-Way Audio Apple iPad Devices
iPad Pro 12.9-inch (3rd generation)
iPad Pro 12.9-inch (2nd generation)
iPad Pro 12.9-inch (1st generation)
iPad Pro 11-inch (1st generation)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad (9th generation)
iPad (8th generation)
iPad (7th generation)
iPad (6th generation)
iPad (5th generation)
iPad (4th generation)
iPad Air (3rd generation)
iPad Air 2
iPad mini (5th generation)
iPad mini 4
iPad mini 3
iPad mini 2
iPod touch (7th gen)
iPod touch (6th gen)

Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. “Made for iPod,” “Made for iPhone” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

Thrive app runs on Android 7.0 and higher. The following phones have been tested and certified as compatible:

Direct Streaming Capable Android Devices (minimum Android version 10.0. and higher):

Samsung Galaxy S23 Ultra
Samsung Galaxy S23+
Samsung Galaxy S23
Samsung Galaxy® S22 Ultra
Samsung Galaxy® S22+
Samsung Galaxy® S22
Samsung Galaxy® S21 FE 5G
Samsung Galaxy® S21 Ultra 5G
Samsung Galaxy® S21+ 5G
Samsung Galaxy® S21 5G
Samsung Galaxy® S20 FE 5G
Samsung Galaxy® S20 Ultra 5G
Samsung Galaxy® S20 5G
Samsung Galaxy® S20+
Samsung Galaxy® S20
Samsung Galaxy® Note 20 Ultra 5G
Samsung Galaxy® Note 20 5G
Samsung Galaxy® Note 20
Samsung Galaxy® A72
Samsung Galaxy® A71
Samsung Galaxy® A70
Samsung Galaxy® A54 5G
Samsung Galaxy® A53 5G
Samsung Galaxy® A52 5G
Samsung Galaxy® A52s 5G
Samsung Galaxy® A52
Samsung Galaxy® A51
Samsung Galaxy® A50
Samsung Galaxy® Z Fold5
Samsung Galaxy® Z Fold4
Samsung Galaxy® Z Fold3
Samsung Galaxy® Z Fold2
Samsung Galaxy® Z Flip5
Samsung Galaxy® Z Flip4
Samsung Galaxy® Z Flip5G
Samsung Galaxy® Z Flip
Google Pixel Fold
Google Pixel 8 Pro
Google Pixel 8

Google Pixel 7a
Google Pixel 7 Pro
Google Pixel 7
Google Pixel 6 Pro
Google Pixel 6a
Google Pixel 6
Google Pixel 5
Google Pixel 5a 5G
Google Pixel 4a 5G
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 4
Google Pixel 3a XL
Google Pixel 3a
Google Pixel 3 XL
Google Pixel 3
OnePlus 11 5G
OnePlus 10 Pro 5G
OnePlus 10T
OnePlus 10R
OnePlus 9 Pro
OnePlus 9
OnePlus 9R
OnePlus 8
OnePlus 8 Pro
OnePlus 8T
OnePlus 7T Pro
OnePlus 7T
OnePlus 7 Pro
OnePlus 7
OnePlus Nord (Basic)
Xiaomi 12T Pro
Xiaomi Mi 10T Pro
Xiaomi Mi 10T
Huawei Nova 9
Huawei Nova 9 Pro
Motorola ThinkPhone
Sharp Aquos Wish2

Non-Direct streaming using Remote Mic+ devices (Android 8.0 or higher for My Starkey and 7.0 or higher for Thrive):

Samsung Galaxy® S8+
Samsung Galaxy® S8
Samsung Galaxy® S7 Edge
Samsung Galaxy® S7
Samsung Galaxy® Note 8
Samsung Galaxy® A40
Samsung Galaxy®A21
Google Pixel 2 XL
Google Pixel 2

HTC 10
Huawei P30 Pro
Huawei P30
Redmi Note 10 Pro
Redmi Note 9 Pro
Redmi Note 8 Pro
Redmi Note 7
LG V-30
Sharp Aquos sense5G

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.

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